Tag Archives: ITIL Videos

On-Demand Classroom Education for IT Professionals

In an October of 2009 itSM Solutions published an article from Kepner Tregoe asking the question Is The Training Room Defunct? The article focused on the fact that in-class training was dying a rapid death in many organizations, not out of any ill will but primarily out of economic necessity and directives to minimize an employees’ time off the job. With that in mind, education coordinators have been seeking new ways to deliver “just in time” education solutions that will help workers solve problems, learn new skills, prepare for examinations and receive support services on-demand. On-Demand Classroom Education Networks may deliver what coordinators are looking for.

7 Steps to Selecting Software

Who was the late, great Bi l ly Mays and why did he always seem to be yel l ing at us? You
know, he was the guy who pi tched products l ike Oxiclean on TV; where he extol led the
vi rtues of the product wi th a booming voice that was at least several decibels above pain
… and urged you to act ” right now” … and i f you did he would see to i t personal ly that
your order was doubled (of course there were those shipping and handl ing fees).
What got me thinking about Bi l ly Mays was some recent research I ‘d done on sof tware products that
claim everything f rom “ITIL Compat ibi li ty” to “Ensuring IT Al ignment wi th the Business” … almost
forgot “ITIL in a Box.”