A few weeks back I wrote a DITY about the top five questions of ITIL V3. While ITIL® V3 training provides IT organizations with the knowledge and skills to successfully adopt the best practices outlined in the IT Infrastructure Library® (ITIL), additional training helps ensure a successful outcome of that adoption.
The following DITY is the first of a four-part series that outlines the additional training areas IT organizations should consider when adopting ITSM as the basis for the delivery of quality IT services.
According to Wikipedia, the 1950s marked the beginning of the modern Project Management era, which formally recognized Project management as a distinct discipline arising from the management discipline.
In the United States prior to the 1950s, projects were managed on an ad hoc basis using mostly Gantt Charts, and informal techniques and tools.
At that time, two mathematical project-scheduling models were developed and quickly spread into many private enterprises. The Critical Path Method (CPM) was developed as a joint venture between DuPont Corporation and Remington Rand Corporation for managing plant maintenance projects. The Program Evaluation and Review Technique, or PERT, was developed by Booz-Allen & Hamilton as part of the U.S. Navy's (in conjunction with the Lockheed Corporation) Polaris missile submarine program.
At the same time as the development of project-scheduling models, technology for project cost estimating, cost management, and engineering economics was evolving, with pioneering work by Hans Lang and others. In 1956, the American Association of Cost Engineers (now AACE International, the Association for the Advancement of Cost Engineering) was formed by early practitioners of project management and the associated specialties of planning and scheduling, cost estimating, and cost/schedule control (project control). AACE continued its pioneering work and in 2006 released the first integrated process for portfolio, program and project management (Total Cost Management Framework).
In 1969, the Project Management Institute (PMI) was formed in the USA. PMI publishes A Guide to the Project Management Body of Knowledge (PMBOK Guide) that describes project management practices that are common to "most projects, most of the time." PMI also offers multiple certifications.
Project Management training and certification programs provide IT Professionals with the knowledge and skills to effectively manage an ITSM program along with the follow-on projects being developed for each lifecycle area. Having members of your IT organization trained and certified in Project Management methods will dramatically increase your chances of ITSM success.
Certification Programs Include:
Non-Certification Programs Include:
The process for becoming a certified Project Management Professional (PMP®) involves a review of prior education and work experience followed by a written examination. Each student must fill out an application on the PMI® site that details his or her educational background, project management experience and project management education before becoming eligible to sit for the exam.
Once qualified, students can take the 200-question, four-hour, closed-book, multiple-choice examination at a convenient Prometric testing center.
Eligibility requirements include:
OR
Holders of the certification may use the designation "PMP" after their names in professional correspondence and publication. Each holder of the certification must adhere to a formal code of professional conduct and accumulate a certain minimum amount of relevant experience over a period of three years starting January 1 after successfully completing the examination process.
Role | Recommended Project Management Training & Certifications |
---|---|
ITIL Change Management Specialist | Risk Management |
ITIL Release & Deployment Management Specialist | Risk Management |
ITIL Transition Management Practice Manager | Risk Management Intro to Project Management PMP Certification |
Role | Recommended Project Management Training & Certifications |
---|---|
ITIL Service Level Management Specialist | Risk Management Scope & Requirement Management Cost & Schedule Management |
ITIL Service Capacity & Continuity Specialist | Risk Management Scope & Requirement Management Cost & Schedule Management |
ITIL Service Catalog & Supplier Management Specialist | Quality Management |
ITIL Service Design Practice Manager | Risk Management Scope& Requirement Management Cost & Schedule Management |
Role | Recommended Project Management Training & Certifications |
---|---|
ITIL Service Portfolio Management Specialist | Risk Management Scope & Requirement Management Cost & Schedule Management |
ITIL Service Quality Management Specialist | Quality Management |
ITIL Strategy & CSI Practice Manager | PMP Certification Risk Management Scope & Requirement Management Cost & Schedule Management Quality Management |
Role | Recommended Project Management Training & Certifications |
---|---|
ITIL Lifecycle Expert | PMP Certification Scope& Requirement Management Cost & Schedule Management Quality Management |
ITIL Capability Expert | Quality Management |
Hybrid Expert #1: Mid-Level Manager Customer Relations | Quality Management |
Hybrid Expert #2: Mid-Level Manager IT Quality Assurance | Quality Management |
Hybrid Expert #3: Mid-Level Manager IT Operations | Quality Management |
Hybrid Expert #4 : Mid-Level Manager IT Planning & Architecture | PMP Certification Scope & Requirement Management Cost & Schedule Management Quality Management |
Having one or multiples of the above certifications will improve your chances of not only landing a job or promotion but also position you as one of the early adopters in a space that is destined to be one of the high growth areas for 2010 and beyond as stated in a recently published Search CIO article.
Hopefully you will find the above information useful as you and your company enters and begins to experience the value of the exciting new world of ITIL Version 3.